Refund policy
At Nestora Essentials, we are committed to your satisfaction. We understand that sometimes products may not meet your expectations, and we're here to make it right.
Return Window: We offer a 7-day return policy from the date of delivery for eligible items.
What Can Be Returned:
- Damaged or defective products received
- Wrong item delivered (different from what you ordered)
- Items with manufacturing defects
What Cannot Be Returned:
- Items damaged due to misuse or normal wear
- Products without original packaging
- Items returned after 7 days from delivery
Important Requirement: To ensure a smooth return process, please record an unboxing video when you receive your order. This helps us process claims for damaged or incorrect items quickly.
How to Return:
- Contact us within 7 days at support@nestoraessentials.com or WhatsApp +91 9686928899 Number]
- Provide your order number and describe the issue
- Share photos/video of the defective item
- We'll arrange pickup (where available) or provide return instructions
Refund Process:
- Returns are processed within 2-3 business days of receiving the item
- Refunds are issued to your original payment method within 5-7 business days
- For COD orders, refunds are processed to your bank account
Need Help? Contact our support team at support@nestoraessentials.com or WhatsApp us for quick assistance.