Frequently Asked Questions

ORDERS & SHOPPING

Q: How do I place an order?

A: Simply browse our store, add your favourite products to the cart, and proceed to checkout. Enter your shipping details and complete payment to confirm your order.

Q: Can I modify or cancel my order after placing it?

A: Orders can be modified or cancelled within 24 hours of placing them. Please contact us immediately at support@nestoraessentials.com or call +91 9686928899.

SHIPPING & DELIVERY

Q: How long does delivery take?

A: Orders are processed within 1-2 business days. Delivery typically takes 3-10 business days depending on your location across India.

Q: What are the shipping charges?

A: Shipping is FREE on orders above ₹299. A flat fee of ₹50 applies for orders below ₹299. Cash on Delivery (COD) orders have an additional charge of ₹99.

Q: Do you offer Cash on Delivery (COD)?

A: Yes! We offer COD across most pin codes in India with an additional charge of ₹99.

Q: How do I track my order?

A: Once your order is shipped, you will receive a tracking number via email or SMS. Use this to track your delivery status.

RETURNS & REFUNDS

Q: What is your return policy?

A: We accept returns within 7 days of delivery for damaged or incorrect items only. Please ensure you have an unboxing video as proof when raising a return request.

Q: How do I raise a return request?

A: Contact us at support@nestoraessentials.com or +91 9686928899 within 7 days of receiving your order. Share your order details and unboxing video.

Q: How long does a refund take?

A: Once your return is approved, refunds are processed within 5-7 business days to your original payment method.

Q: What items are not eligible for return?

A: Items that are used, damaged by the customer, or returned without an unboxing video are not eligible for returns.

PAYMENTS

Q: What payment methods do you accept?

A: We accept credit/debit cards, UPI, net banking, digital wallets, and Cash on Delivery (COD).

Q: Is it safe to pay on your website?

A: Absolutely! Our store uses SSL encryption and secure payment gateways to ensure your payment information is always protected.

PRODUCTS

Q: Are your product images accurate?

A: We strive to display products as accurately as possible. However, slight colour variations may occur due to screen settings. Product colour and packaging may vary based on availability.

Q: Do your products come with a warranty?

A: Warranty terms vary by product. Please check the individual product description or contact us for specific warranty information.

CONTACT & SUPPORT

Q: How can I contact customer support?

A: You can reach us through: